In our commitment to delivering Faster, More Flexible and Even Better Value internet, we've made some key improvements to our services:
Faster- We are now offering a speed option of up to 20mbps

More Flexible:
We've upgraded our outdoor equipment to the advanced Peraso kit, which handles more traffic and supports speeds of up to 20Mbps, outperforming the previous LiteBeam device. These kits are also locked to our network, making them unusable with other providers and therefore worthless if stolen.
Plus, we’re introducing a new daily plan to give you even more flexibility

Even Better Value:
Enjoy these enhanced speeds at no extra cost; our Regular monthly and weekly plans remain unchanged.

For smoother streaming, better browsing, faster downloads and less buffering with faster speeds

For the ability to seamlessly switch between monthly, weekly and daily subscriptions as and when you choose for the times when you don’t want to break the bank or are travelling, giving you total control of your spending and internet consumption,

We have:

Daily (1 day) for Kes 75
Weekly (7 days) for Kes 450
Monthly (30 days) for Kes 1750

The saver subscription is no longer applicable in this current plan. If your subscription has expired, you will be able to choose between Daily, Weekly or Monthly plans

The package will cease to exist once the upgrade happens in your area

Yes! All you need to do is simply:
Type https://customer.poa.im into your browser
Enter your Username and PIN (If you have forgotten your username/ PIN click “forgot username/PIN” and follow the prompts)
Once you are logged in, select the ‘Change Plan’ button.
Select your preferred plan and follow the prompts to completion.
For more detailed instructions, watch this video.
Don’t forget, in case of any other challenges, please WhatsApp us for support at 0730762762

No; you can switch plans as many times as you want after your first month. Simply visit https://customer.poa.im any time you want to change your plan; the monthly is however the most cost effective.

The beauty of our new plans is that you can switch to different subscriptions at any time. Once you switch plans in https://customer.poa.im, all you need to do is ensure that the required amount of money for your new plan is in your wallet (visible in customer.poa.im). With money in your wallet in time, once your existing plan expires, you will be automatically renewed onto your new plan

All you need to do is simply log onto https://customer.poa.im, confirm your preferred package, and add the specified amount to your account. You will be renewed automatically.

No, if you wish to stay on the same plan, simply send the money as usual and your subscription will renew. If you wish to change your plan, you'll need to log in to https://customer.poa.im to make the switch between Monthly, Weekly or daily subscriptions.

No, if you are continuing with your current subscription and have enough funds in your wallet, your subscription will be automatically renewed once your previous subscription expires. You only have to log into customer.poa.im and select your preferred subscription if you want to change from Daily to Weekly to Monthly or vice versa.

Yes. You will continue to use the indoor equipment (router & POE adapter). The outdoor equipment (litebeam) will be replaced by a peraso kit. The POE adapter will however be replaced by a 48V one

All equipment remains poa! property

Considering the way the device is built, locked and where the equipment is placed, it’s very unlikely that it could be stolen. Please contact us to report any issues

Yes but from your second month; the 1st month is free of charge. You can flex and choose which of the three flexible subscriptions you wish to use and switch back and forth as your needs change.

Relocation within the same building or to another that is under 20mbps will be free of charge. Relocation to a different building that is still under 5mbps will remain at Ksh. 2000.

No, only relocate with what is inside your house (router), the outdoor equipment will be made available to you in your new location

You will first be required to pay a relocation fee of Kes. 2000. Please carry the equipment that is inside your house; an outdoor equipment will be provided in the new location. Contact customer care for guidance

All payments are made through our paybill 7769384, account (poa! registered number)

Whatsapp/Call us on 0730762762. We are available every day from 6am-midnight